A common problem with standing desks is the ASR Error (ASR stands for Anti-Collapse Stability Range). But, the good news is that it can be fixed in under 2 minutes 🙂
In this article:
1. first, I discuss what ASR is and why it happens (so you can avoid it in the future).
2. Then I’ll tell you how you can fix it quickly.
3. And at the end, you can find the exact resetting instruction for different standing desk brands.
Feel free to jump to the quick reset section if you want,
but if you give me 5 minutes, I’ll tell you everything about ASR and make sure you won’t see that error again in your life 🙂
What Does ASR Mean on Standing Desk?
ASR stands for Anti-Collapse Stability Range and is shown on the panel when the controller unit can not correctly read the desk’s height. This error can be caused for several reasons and can be solved simply by resetting the desk.
Now that you know what it means, here’s how you can fix the ASR Error on standing desks:
Fix Standing Desk ASR Error
If you are facing an ASR error on your standing desk, you can fix it simply by resetting the desk: press & hold the DOWN arrow button until the desk reaches its lowest level. Now Press and Hold the DOWN arrow button again for a few seconds until the desk resets.
You can also follow the process in the video below:
You can follow the exact RESET instructions for your desk brand later in the article.
Now, let’s discuss the Causes and Solutions in more detail:
Causes of ASR Error on Sit-Stand desk
As I mentioned earlier, an ASR error is displayed when the controller is unable to detect its position relative to the minimum position, And it can be caused for several reasons:
1. Power Loss
If the electricity is suddenly disconnected even for a second, it can cause the controller unit to lose its current position, and therefore it will display the ASR Error and needs to be reset.
Power loss itself can be caused for several reasons:
1. Electricity Outage
2. Loose Cables
3. Cable Pull Out by Accident
So, to avoid facing the ASR Error, ensure you avoid the reasons above.
2. Control Box at Rest
In most standing desks, the controller unit will go into REST MODE if not used for several minutes or hours.
Although this function benefits both the controller’s longevity and saving energy, it can sometimes cause problems such as the ASR Error.
Just like other cases, this can be solved easily by resetting the desk. However, if the desk is stuck in REST MODE and doesn’t react, you can unplug it for a few seconds and try resetting it afterward.
3. Overloading the Desk
Each standing desk model has a specific weight limit that’s tested and measured by the manufacturer.
Since organizing standing desks is a bit harder(usually no drawers), If you somehow put more stuff on the desk than it can handle, it might interfere with the controller unit and force it to show an ASR error.
Overloading the desk not only interferes with the controller box but also can damage the desk motor in the long term. So make sure not to overload your standing desk.
4. Legs Failure
Standing desks usually have a dual motor system, and each motor is responsible for its own leg.
Although these motors are connected to each other and the controller unit too. But sometimes the system may malfunction and moves the legs unevenly which can interfere with the controller and lead to the ASR error.
It can also be caused by wobbly desk legs, so make sure to assemble the desk carefully following the instruction manual.
Additionally, make sure all the legs are sitting on a level and stable surface.
Steps to Fix ASR Error on Standing Desk
The main solution to the ASR error on a standing desk is simply resetting the desk as mentioned earlier.
However, if you want more details, I summarized the whole process into the four steps below:
Also in the next section(after the four steps below), you can find the exact resetting process for different desk brand.
1. Remove All Items Below the Desk
This is common sense, but just to make sure, take a look below your desk and remove any object that may stop the desk from going down.
in the next step, we’re going to lower the desk to its minimum, so make sure things like your chair’s armrest or computer case aren’t in the way.
2. Press and Hold Down the Arrow Button
Press and hold the down arrow button until the desk reaches its minimum level then release it.
If the arrow button does not respond, unplug the power cable and hold the down arrow button for 10 seconds to discharge any stored electricity left in the unit. Plug the desk back in and try lowering the desk.
3. Press and Hold Again to Reset
Make sure the desk is set to its lowest height(following the previous steps),
and now, press and hold the down arrow button again for a few seconds until the display panel shows RESET.
In most models, the desk is already reset when it shows “RESER”. However, in some models, you need to push and hold the “▼” again for the third time until the desk moves slightly, and then it resets!
4. Confirm Desk Reset
after resetting the desk, now you can release the down arrow button.
After doing so, your desk’s LED display will show the numbers again and the ASR message is gone, simple as that!
Quick Reset Instruction for Standing Desk ASR Error
What we mentioned earlier, was a general resetting procedure that can be used for almost 90% of sit-stand desks.
However, different brand models have slightly different reset procedures.
Here, I gathered the reset procedure for different desk brands(from manufacturers’ websites) that you can follow.
Uplift Standing Desk ASR Error
Here’s how to reset the Uplift standing desk:
1. Press and hold the down button until the desk is at its lowest height.
2. Press and hold the down button again for 30 seconds or until the LED display changes. Keypads with a display will show “ASR” when ready to reset. Paddle Keypads will display “RESET.”
3. Hold the down button again until the desk lowers slightly, rises, and stops. If the desk didn’t move, try this step again.
4. Try operating the desk. If the desk is working properly, you’re done!
If the process above didn’t work for your Uplift desk, you can reach out to Uplift customer support at 844-257-5400
Mojo Standing Desk ASR Error
Here’s how to reset Mojo standing desk:
Press AND HOLD the “▼” button until the desk reaches its lowest level and stops. Continue to hold the “▼” button down when it reaches the bottom for about 5 seconds to complete the reset process.
If the “▼” button doesn’t respond, please check cable connections and then unplug power for at least 10 seconds. Reconnect power and press the “▼” button to start the reset process described above when the LED display shows “ASR” or RES”
If the process above didn’t work for your Mojo desk, you can reach out to Mojo customer support at 800-297-6556
Jarvis Standing Desk ASR Error
Here’s how to reset Jarvis standing desk:
1. Press and Hold the down arrow button until the Jarvis desk reaches its lowest position and then release.
2. Now, press and hold the down arrow button until the display shows RESET (this can take up to 30 seconds)
3. Now, press and hold the down arrow again, this time until the Jarvis first lowers slightly, then rises slightly, and finally stops.
Jarvis desk is successfully reset!
If the process above didn’t work for your Jarvis desk, you can reach out to Jarvis customer support at 0800-069-8262
Flexispot Standing Desk ASR Error
Here’s how to reset Flexispot standing desk:
Press and hold the “▼” button until the desk reaches its lowest height,
then wait until it rebounds to the lowest height (shown on display), which signals that the reset process is complete.
If the process above didn’t work for your Flexispot desk, you can reach out to Flexispot customer support at (855) 585-5618
Frequently Asked Questions
Here are some of the most asked questions about standing desks and the ASR error:
How to Reset a Standing Desk?
Different brands have slightly different procedures, but in general to reset a standing desk: press & hold the DOWN arrow button until the desk reaches its lowest level. Now Press and Hold the DOWN arrow button again for a few seconds until the desk resets.
Why is my Standing Desk Stuck?
Several reasons can lead to a standing desk being stuck in up or low position such as:
1. Overloading the Desk
2. Uneven Legs
3. Control Box in Rest Mode
4. Object in the way of desk travel
ASR messages on the standing desk can be easily fixed by simply resetting the desk.
Here’s how to fix the ASR error on standing desks by resetting the desk:
- Press & Hold the “▼” button until the desk stops at its lowest height.
- Now, press & Hold the “▼” button again for a few seconds until the desk displays “RESET”
- In most models, the desk is already reset when it shows “RESER”. However, in some models, you need to push and hold the “▼” again for the third time until the desk moves slightly, and then it is reset!
I hope by now you have fixed your standing desk. If you found this article helpful, here are some other topics you might like: